Finance Clerk/HR/Admin Assist/Clerk/Cashier/Customer Service Representative
¨ Exceptional communication, interpersonal, presentation and customer service skills
¨ Ability to prioritize and remain focused on the essence of an issue
¨ Skilled at learning new concepts quickly while working under pressure
¨ Works well without supervision
¨ Strong leadership skills
¨ Proficient in Microsoft Word, Excel, Outlook, PowerPoint, Access and QuickBooks.
09/15-02/16 (Sub-Contract) SimIS Inc
200 High St., Ste. 305 Portsmouth, VA 23704
Human Resource/Administrative Assistant
¨ Well-versed in greeting visitors, scheduling appointments, and handling administrative and clerical duties.
¨ Performs general office duties for department such as word-processing, photocopying, faxing, report generation, and filing; may provide specialized administrative support such as basic graphic creation for presentations and documents.
¨ Performs routine office duties according to business unit/functional area such as entering information into databases, compiling and analyzing simple data, and preparing reports and presentations to convey results.
¨ Coordinates outgoing department correspondence; may create original correspondence; assembles addresses and mails documents; distributes incoming mail to appropriate personnel.
¨ Distributes documents to department employees such as faxes, staff calendars, or proposal responses; photocopies documents as necessary; ensures documents are received by appropriate employees.
¨ Schedules meetings and off-site functions; reserves conference rooms as appropriate; coordinates specific business unit/functional area activities as appropriate.
¨ Create newsletter.
¨ Assist with preparation of client presentations and proposals.
¨ Orders basic office and computer supplies as needed in order to ensure adequate supply. Contacts appropriate repair persons to service office equipment as needed to ensure continuous service.
¨ Answers incoming calls and routes calls to appropriate personnel; records messages and delivers to appropriate personnel; researches and responds to routine inquiries.
¨ Registers personnel for conferences and classes. May coordinate travel arrangements for employees; ensures travel dates are correct; reserves accommodations as appropriate to facilitate travel.
¨ Assists with recruiting, hiring, terminations and other human resources related actions; prepares and coordinates documentation.
¨ Coordinate scheduling for the CEO and department Directors.
¨ Provides payroll information by collecting time and attendance records.
¨ Submits employee data reports by assembling, preparing, and analyzing data.
¨ Maintains employee confidence and protects operations by keeping human resource information confidential.
¨ Administers 401(k) plan; maintains employee files; creates reports to fund employee accounts semi-monthly.6. Maintains employee personnel files and related documents.
¨ Welcomes new employees to the organization by conducting orientation.
¨ Recruiting new staff.
¨ Maintain employee’s files and HR filing system.
¨ Assist with the day-to-day efficient operation of the HR office.
¨ Computes wages and deductions, and enters data into computers.
¨ Compensation and benefits administration and recordkeeping.
¨ Substantiates applicants' skills by administering and scoring tests.
¨ Employee orientation, development, and training logistics and recordkeeping.
¨ Provides secretarial support by entering, formatting, and printing information; organizing work; answering the telephone; relaying messages; maintaining equipment and supplies.
¨ Coordinates employee handbook development, update and maintenance.
12/07-09/15 (Full-Time) AcSel Medical Solutions
2876 Guardian Ln, Virginia Beach, VA 23452
¨ Write and route confidential correspondence.
¨ Screen, handle or distribute incoming phone calls and complaints.
¨ Maintain confidential correspondence and general files.
¨ Handle collection accounts.
¨ Coordinate travel plans.
¨ Input data and charges
¨ Create daily deposits for multiple clients.
¨ Compile and distribute meeting minutes.
¨ Collect information for documents and proposals.
¨ Collate and assemble materials and make arrangements for meetings/presentations.
¨ Train new hires.
¨ Reconcile payments
¨ Prepare forms and review documentation for conformance with internal policies and procedures.
¨ Well-versed in greeting visitors, scheduling appointments, and handling administrative and clerical duties
¨ Utilize various software packages such as spreadsheet, word processing, data base and graphics to produce high quality reports, presentations and documents.
¨ Research, verify and prepare reports.
¨ Data Entry/Collections
¨ Create and maintain databases
¨ Order supplies
¨ Follow up on delinquent accounts
¨ Proofread, edit and format documents.
¨ Accounts payable and accounts receivable
09/11-09/12 (Part time) Kohl’s
1547 Sam’s Cir, Chesapeake, VA 23320
¨ Greeted and offered assistance to customers as needed.
¨ Assisted with sales floor and fitting room recovery, price changes, replenishment, housekeeping duties and inventory management.
¨ Responded to POS backup calls and service desk calls and assisted at POS.
¨ Audited ad sets and signage for accuracy.
01/08-05/11 (Full time) Map Communications
840 Greenbrier Cir, Chesapeake, VA 23320
Customer Service Representative
¨ Determines requirements by working with customers.
¨ Answers inquiries by clarifying desired information; researching, locating, and providing information.
¨ Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
¨ Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
¨ Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
¨ Maintains call center database by entering information.
¨ Keeps equipment operational by following established procedures; reporting malfunctions.
¨ Updates job knowledge by participating in educational opportunities.
¨ Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
09/01-06/05 Oscar Smith High School Chesapeake, VA
¨ General High School Diploma
08/05-05/09 North Carolina Wesleyan College Rocky Mount, NC
¨ Business Administration
01/16-Present Virginia College Birmingham, AL
¨ Human Resource Management
10/03-03/04 Chesapeake General Court Chesapeake, VA
¨ File Clerk
02/04-06/05 Chesapeake General Hospital Chesapeake, VA
¨ Nurse Assistant
12/13-Present Prince of Peace Praise Center Chesapeake, VA
References upon request.