Medical Receptionist/Front Office



1329 Ivy Trial, Apt F, Chesapeake, VA 23320  

Home: 757-576-5869 -  


Have obtained a challenging administrative position in the medical setting that allows me the experience needed to work with a diverse and challenging population of patients. 


Customer Service Microsoft Office

Appointment Scheduling Microsoft Windows

HIPAA Knowledge Medical Terminology

Office Procedures Multi Telephone Line Skills

Filing/Editing Specialty Care Referrals


Cashier/Loss Prevention/Sales Clerk

December 1996 to May 2006 May 2013 to January 2015

Navy Exchange – Norfolk, VA 

  • Worked as part of a sales team to provide excellent customer service which anticipates and exceeds the customers’ expectations.
  • Responsible for accurately completing sales transactions with the use of cash, checks, charges and gift cards.
  • Greeted, and encourage the customer in conversation for purpose of discussing needs, desires and requirements.
  • Enforced security at fixed post or on patrol basis.
  • Patrolled exchange facilities, checking for breaches in security, such as possible pilferage and unauthorized personnel attempted entries.
  • Diplomatically resolved customer complaints on an as-needed basis.

Medical Receptionist/Medical Records

October 2005 to March 2014

Bayview Physicians/Roosevelt Family Medicine – Norfolk, VA

  • Provided excellent customer service.
  • Answered telephone professionally, identifying myself and the office and transfer calls to the proper destination.
  • Made appointments; Greeted patient professionally, in a courteous and friendly manner.
  • Prepped charts prior to patients appointments.
  • Processed referrals and prior authorizations.
  • Performed close of day processes including daily deposits.
  • Requested medical records
  • Maintained patient confidentiality.

Sales Clerk 

April 1993 to November 1996

Mary Jane Bakery – Norfolk, VA

  • Computed sales transactions/operated cash register/accounted for sales receipts/made daily deposits.
  • Maintained excellent customer relations.
  • Resolved customer complaints in a timely manner.
  • Ability to follow instructions well and make decisions with no supervision.
  • Inventory management



Diploma: Medical Administration Assistant October, 2005  

Kee Business College ï¼ Newport News, VA  

Diploma: June 1996  

Maury High School ï¼ Norfolk, VA 

  • ID#: 89054
  • Location: Chesapeake, VA , 23320

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