Customer service,Retail Management ,Restaurant Management,Warehouse,Shift Manager


  Bernard Johnson1130 sparrow rd Apt #3Chesapeake,va 23325bernardjohnson116@aol.com(757) 228-3994(757) 201-2682

OBJECTIVES: 
To obtain a position that offers growth and stability.


WORK ACTIVITIES:
· Recruited, hired, and overseen training for staff· Scheduled staff work hours and activities· Overseen customer service and food quality in dining areas· Monitored the actions of staff and customers to make sure that safety standards were enforced· Maintained relationships with customers and staff· Resolved customer complaints concerning food and service· Monitored inventory, tracked staff schedules ,labor cost, and performed other record keeping tasks· Checked and ordered food and supplies as needed· Monitored, all training and managed food preparation and methods· Totaled receipts and balanced sales against deposit receipts and lock facility at the end of each day· Overseen cleaning of kitchen and dining areas to maintain sanitation standards· Estimated food consumption and food waste· Made arrangements for maintenance and repair of all restaurant equipment · Maintained budget and employee records, prepared payroll, and monitored bookkeeping records· Held weekly employee meetings to enhance company service 


EXPERIENCE:

2014 / Present   Asst. Manager Family Dollar Norfolk, VA

2010 / 2012       Asst.Manager Burger King Norfolk, VA 
2006 / 2009       Cloud 9 Promotions Norfolk, VA
2005 / 2006        Sonic Drive-In Virginia Beach, VA
2003 / 2004        Murray’s Steaks Norfolk, VA
2002 / 2003        Golden Coral Virginia Beach, VA
1998 / 2001       Line Supervisor Applebee’s Norfolk, VA
EDUCATION:
2002-2002 Norfolk State University,

Norfolk, Virginia

Hospitality – Food and Beverage Management 

1987 – 1988 Commonwealth College Norfolk, Virginia

Major: Business Management

Serv Safe Certified

  • ID#: 86803
  • Location: Chesapeake, VA , 23325

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