Sales, customer service, marketing



DIANA M. LANCLOS

Chesapeake, Virginia, 23320

Mobile Phone: 757-537-9503

E-mail: dianamlanclos@prodigy.net


 

OBJECTIVE

To secure a position in executive sales or sales management in a progressive organization with opportunities for growth and financial reward. I
am willing to relocate.


 

WORK EXPERIENCE

Customer Sales Agent

June 2013- December 201
Advantage Rent-A-Cars| Norfolk, Virginia

Rent cars to travelers and local customers at the Norfolk International Airport. Sell incremental products to include vehicle insurance coverage, prepaid fuel and upgrades at the time of rental. Provide customers with exemplary customer service during the entire
process to build relationships with customers in a very competitive environment.

Restaurant and Catering Manager

January 2011- December 2012                  

MP Island Café | Norfolk, Virginia


Managed the daily operations of a local full-service casual dining and fast food restaurant; Increased sales and ensured
customer satisfaction. Hired and trained staff, monitored performance and
inventories, programmed and used POS system and ensured that sanitation and
safety policies were practiced. Provided catering quotes, booked events, and
lead event staff.

 

Corporate
Account Executive

November
2008 – December 2010

Sprint
| Newport News, Virginia



Sold wireless solutions to local
businesses and medical facilities to include: mobile broadband, GPS and
wireless payroll applications and smart devices. Consulted with business
decision makers and made the best recommendations to improve efficiency. 

 

 

Account Manager



May
2007 – August 2008



Yellowpages.com
| Virginia Beach, Virginia



Cold called, scheduled appointments,
presented and sold web marketing solutions to local businesses to include web
site development, placement on Yellowpages.com and search engine optimization
on Google, Yahoo and others.



 



 



Local
Sales Manager



August
2002 – April 2007



WWHV-
Hot 102.1-FM | Virginia Beach, Virginia



Developed and sold winning radio
advertising campaigns to local and national businesses. Trained the sales
staff, managed account receivables and approved sales orders and rates. Created
unique and authentic community events partnered with Pepsi, Wendy’s and Virginia
Tobacco’s “ydoyouthink.com”, Virginia Tobacco’s youth smoking prevention
initiative.



 



 



Marketing
Consultant



October
2001 - August 2002



Clear
Channel Communications | Norfolk, Virginia



Sold radio advertising campaigns and
concert and event sponsorships to local and national businesses on the market’s
leading urban radio stations. Educated local business owners and recruiters on
the benefits of using urban radio as a powerful, cost-effective way to reach
urban consumers and remain competitive.



 



 



Sales
& Marketing Coordinator



October
1997 - June 2001



Landmark
Communications, Inc. /Pilot Online | Norfolk, VA



Facilitated the sales and marketing
efforts of the Commercial Advertising Sales Team of Pilot Online &
HamptonRoads.com, one of the first newspapers in the nation to go digital.
Helped with pricing of web advertising, created media kits, booked and appeared
at tradeshows and seminars, managed client database and tracked sales leads. Designed
creative sales proposals; prepared sales representatives for sales calls.



 



 



Sales
Representative



March 1993 - October 1997



Landmark Communications/The Pilot |
Norfolk, VA



Responsibilities included selling
recruitment, automotive and real estate classified advertising space over the
phone. Was responsible for generating $90,000 per month in revenue. Duties
included creating partnerships with both internal and external customers;
selling advertising agreements to local, regional, and national advertisers;
negotiating rebates; editing ad copy; marketing targeted sections and special
promotions; and acting as a liaison to the accounting departments and the
customer.



 










EDUCATION



Bachelor of Arts in Mass
Communications: Advertising



Norfolk State University | Norfolk,
VA










REFERENCES



Michael Palmer, Owner, MP Island Café, 757-560-4997



David C. Coombs, Regional Sales Manager, Sprint /Nextel 757-593-5521

  • ID#: 79304
  • Location: Chesapeake, VA , 23320

Don't Be Fooled

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  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
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