ROI SPECIALIST/ CUSTOMER SERVICE/ OFFICE ASSISTANT
5152 Winery Drive
Chesapeake, VA 23321
TO OBTAIN A KEY POSITION IN THE MEDICAL INDUSTRY UTILIZING MY EDUCATION EXPERIENCE AND PROFESSIONAL SKILLS.
SUMMARY OF QUALIFICATIONS
15 YRS EXPERIENCE AS A MEDICAL RECORDS SPECIALIST / 10 YEARS EXPERIENCED PROFESSIONAL MEDICAL FACILITIES MANAGER
SPECIALIZING IN RELEASE OF INFORMATION WITH PROFICIENCY IN HIPPA
ABSOULTE UNDERSTANDING AND KNOWLDGE OF JCAHO
EXCELLENT ORAL AND WRITTEN COMMUNICATION SKILLS
ACCURATE MULTI TASK PERFORMANCE & ORGANIZATIONAL SKILLS
PROFESSIONAL & SELF MOTIVATED
Certified Release of Information Specialist
(Oct-2010 - Aug-2012)
IOD, Memphis, TN
-Maintained health information at a neurology clinic for various doctors.
-Processed information for Patients, Law Offices, Physician Offices, Processed Regional and State issued Subpoenas.
-Processed requests of various state disabilities, attorney requests, workers comp and other insurance companies in an expedient time and manner.
-Managed heavy call volume and handled patient walk in requests.
All information processed on Citrix.
(Apr-2010 - Sep-2011)
Healthport, Memphis Tennessee
-Site Supervisor of small staff
-Processed information for Attorneys, Medical Records department, Insurance companies -Processed State and Regional Subpoenas -Worked close with Hospital Medical Records Department and Hospital Legal department -Answered heavy call volume and assisted walk in patient requests.
(Jun-2006 - Dec-2009)
IOD, Memphis Tennessee
-Coordinated Delta Medical center and Semmes Murphey Neurology Managed heavy call volume -Processed all legal, medical, insurance, workmen's comp. and Subpoena requests -Proficient compliance of HIPAA AND JOINT COMMISSION REGULATIONS.
-Invoiced bills Faxed information to various physiciansâ€™ offices -Processed walk in patient requests
University of Alaska at Anchorage, Anchorage Alaska (September 1987- May 1988) Business Administration
Southeast College of Technology, Memphis TN (Jun-1995 - Jun-1996) Certification of Medical Office Technology
40 WPM, MICROSOFT EXCEL, WINDOWS,CITRIX HEALTH CARE SYSTEMS, 10 KEY, Other types of office software