Administrative Assistant


A detail-oriented professional with 4+ years experience in program management. Specializes in improving efficiency through continual process improvement and staff training. Proven customer service and leadership skills and thorough experience with recordkeeping. Now seeking to expand my administrative support experience within a fast-paced environment. 



YMCA of South Hampton Roads / April 2015 – August 2016

  • Supervised 40 year-round and 20 seasonal staff

  • Carried out all administrative duties for staff (recruitment, training, evaluations)

  • Responsible for communication to staff, members, prospective members, and vendors

  • Oversaw child care and family programming for the center (11,000+ members)

  • Generated 16% growth in program sales per participant from April 2015 to April 2016

  • Improved budget efficiency by implementing new expense and resource management methods

  • Coordinated monthly family events and created two new family programs per year

  • Established and maintained vendor relationships needed to execute family programs

  • Coordinated facility usage for programs and rentals for outside vendors and customers


YMCA of South Hampton Roads / December 2014 – April 2015

  • Scheduled and coached all event and youth program staff

  • Executed monthly family events to retain existing and attract new family memberships

  • Maintained and developed new vendor relationships for community events

  • Increased program effectiveness by utilizing quality improvement processes

  • Planned curriculum and purchased supplies for child care facilities and family events

  • Handled member inquiries and complaints regarding youth programs



YMCA of South Hampton Roads / May 2012 – December 2014

  • Supervised, trained, and evaluated 15-20 seasonal camp staff

  • Developed curriculum for the 11-week summer camp program for school-age children

  • Created revenue and expense goals in accordance to annual budget

  • Established efficient communication methods for parents and guardians of participants

  • Produced marketing materials to seek new program participants

  • Handled member inquiries and complaints regarding camp program


  • ID#: 103446
  • Location: Chesapeake, VA , 23322

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