601 Hopewell Drive, Chesapeake, VA | 757-334-3099 | email@example.com
Summary of Qualifications
A highly proficient and accomplished management professional with over 16 years of management experience with several companies and 2 years as a private business owner. Proven ability to create and lead successful programs and teams. Superb conflict resolution and customer relations skills. Highly adept in training, motivating and managing personnel. Skilled at developing and implementing policies and procedures. Disciplined and self-motivated with excellent communication skills.
[August1997- Sepember2001] General manager for Carrefour
Supervised day to day business functions
Managed and evaluated 140 employees in day to day operations
Operated and oversaw sales and operations including inventory control, hiring coaching and developing
Achieved annual district sales growth of 7% in three consecutive years
Exceeded all annual corporate performance objectives and maintained the lowest turnover.
Utilized leadership skills and industry expertise to assist in new store opening, including staffing, merchandising and advertising
Analyze results of numerous operational reports and provided feedback on ways to proactively improve top line revenue production and build brand loyalty
Conducted sales training seminars biannually.
[September2001-October2005] Food and Drug Administration Registrar
Serves as a liaison supervisor between U.S. Food and Drug Administration and importer for food, beverages, medical devices, drugs, and cosmetics; proposing company services to prospects.
Highly organized and strong verbal and written communication skills
Serves as a U.S. agent working closely with clients in Europe and the far east Asia with a strong ability to communicate clearly with others whose native language is not English
Highly knowledgeable about laws and regulations that foreign companies must comply to allow their products entry to the United States
Consultant in FDA regulations to domestic and foreign companies by providing maximum benefits to clients around the globe as well as providing the latest information’s about the changes in FDA regulations
Assisting FDA in scheduling inspections of the foreign establishment
[Oct 2005- February 2016]Wawa Food Market
Recruit, develop, and supervise new general managers during their first year with the business
Constantly increased sales and overall profitability for other stores by successfully identifying problem areas, establishing vision and focus to improve efficiencies and driving process until goals were achieved
Developed and facilitated several peer and leadership workshops to enable management team to effectively apply business analysis principles and competencies to everyday work situations
Communicates company mission, vision and supports the core value of the company.
Provides leadership and development for associates/managers by communicating career opportunities for general managers
Successfully open 5 new stores
Drives sales, improves margin/profitability and reduces expenses within the district
Solicit customer feedback, input and information through a variety of communication vehicles
Ensure execution of established safety, security, quality, procedures, store operation policies and practices, customer and associate satisfaction, and brand standards and profitability
Warrant future growth by executing a very defined strategy to deliver a long range plan
Manage all matters relating to recruiting, hiring, training, coaching, associate engagement and performance management
Analyze results and trends and prepare action plans to leverage the store’s strengths and address areas of opportunity and ensure execution of all plans
Profitably led all aspect of operation, including inventory margins, loss prevention, quality control analysis, cash handling, visual merchandising and customer servicing
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