Front Desk Supervisor/Customer Service - Hilton
Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following:
Oversees front desk operationsProvides guest service, guidance and leadership to ensure consistent customer service is providedAssigns and instructs team members in details of workMonitors lobby traffic to make staffing adjustments accordinglyResolves customer complaintsTrains, supervises, schedules and assists in evaluating staffWhat will I be doing? Oversees front desk operationsProvides guest service, guidance and leadership to ensure consistent customer service is providedAssigns and instructs team members in details of workMonitors lobby traffic to make staffing adjustments accordinglyResolves customer complaintsTrains, supervises, schedules and assists in evaluating staffWhat are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industryToday, Hilton remains a beacon of innovation, quality, and successThis continued leadership is the result of our Team Members staying true to our Vision, Mission, and ValuesSpecifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiencesIntegrity - We do the right thing, all the timeLeadership - We're leaders in our industry and in our communitiesTeamwork - We're team players in everything we doOwnership - We're the owners of our actions and decisionsNow - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes:
Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotelsFor nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and valueHilton is dedicated to continuing its tradition of providing exceptional guest experiences across its Link Removed Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every dayAnd, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans Recommended Skills Customer Service Provide Actionable Feedback Training Monitor Customer Service Enhance Customer Experience Manage Staff Schedules Estimated Salary: $20 to $28 per hour based on qualifications.
Oversees front desk operationsProvides guest service, guidance and leadership to ensure consistent customer service is providedAssigns and instructs team members in details of workMonitors lobby traffic to make staffing adjustments accordinglyResolves customer complaintsTrains, supervises, schedules and assists in evaluating staffWhat will I be doing? Oversees front desk operationsProvides guest service, guidance and leadership to ensure consistent customer service is providedAssigns and instructs team members in details of workMonitors lobby traffic to make staffing adjustments accordinglyResolves customer complaintsTrains, supervises, schedules and assists in evaluating staffWhat are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industryToday, Hilton remains a beacon of innovation, quality, and successThis continued leadership is the result of our Team Members staying true to our Vision, Mission, and ValuesSpecifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiencesIntegrity - We do the right thing, all the timeLeadership - We're leaders in our industry and in our communitiesTeamwork - We're team players in everything we doOwnership - We're the owners of our actions and decisionsNow - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes:
Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotelsFor nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and valueHilton is dedicated to continuing its tradition of providing exceptional guest experiences across its Link Removed Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every dayAnd, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans Recommended Skills Customer Service Provide Actionable Feedback Training Monitor Customer Service Enhance Customer Experience Manage Staff Schedules Estimated Salary: $20 to $28 per hour based on qualifications.
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