Customer Care Representative
Chesapeake, VA Chesapeake, VA Full-time Full-time $30,000 - $40,000 a year $30,000 - $40,000 a year 1 day ago 1 day ago 1 day ago Customer Care Representative Purpose:
The Customer Care Representative role will focus on providing customer service to our homeowners, guiding them through the installation process.
Process orders, schedule pre- installation, installation completion, follow-up review satisfaction and close out the project.
Duties of the position include:
Help manage the Installation and Service schedule Keep in constant contact with homeowners and Install teams Confirmation calls and status calls to be made for all install and service appointments Follow up calls made to ensure all homeowners are delighted with their install or service Post daily communication with Homeowners via our in-house computer system Maintain Calendar with daily/weekly/monthly task Check email periodically throughout the day and respond in a timely manner Participate in operations and customer care meetings Keep documents organized and filed in the proper place Aid Sales Reps when needed Aid Customers - answer questions, schedule, etc.
while providing a delightful experience
Qualifications:
Ability to create, build and strengthen the relationship between customers and Mr.
Rogers Windows.
1-year customer service experience 1-year customer/installation scheduling High attention to detail Computer experience is a must Basic Word and Excel spreadsheet skills Ability to develop and establish good interpersonal relationships Demonstrates ability to work and contribute to a team environment Superior phone etiquette and verbal/writing skills Customer orientation Flexibility and positive outlook Listening skills Detail orientated is a must
Benefits:
Excellent company culture.
We are like a family at Mr.
Rogers Windows.
Medial insurance Vision insurance Dental insurance 401K retirement Paid Time Off Profit Sharing Full Time hours Monday - Friday 7am-4pm Salary $30,000 to $40,000 annually Job Type:
Full-time Pay:
$30,000.
00 - $40,000.
00 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Application Question(s):
Are you available 7am - 4pm Monday - Friday? This position assists homeowners after the sale through the installation process.
Describe your customer relations
Experience:
This is not a remote position.
Do you have reliable transportation to the Greenbrier area of Chesapeake each day? This position schedules homeowners and our installation team.
Describe your scheduling experience, who did you schedule and what was the process:
Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Customer Care Representative role will focus on providing customer service to our homeowners, guiding them through the installation process.
Process orders, schedule pre- installation, installation completion, follow-up review satisfaction and close out the project.
Duties of the position include:
Help manage the Installation and Service schedule Keep in constant contact with homeowners and Install teams Confirmation calls and status calls to be made for all install and service appointments Follow up calls made to ensure all homeowners are delighted with their install or service Post daily communication with Homeowners via our in-house computer system Maintain Calendar with daily/weekly/monthly task Check email periodically throughout the day and respond in a timely manner Participate in operations and customer care meetings Keep documents organized and filed in the proper place Aid Sales Reps when needed Aid Customers - answer questions, schedule, etc.
while providing a delightful experience
Qualifications:
Ability to create, build and strengthen the relationship between customers and Mr.
Rogers Windows.
1-year customer service experience 1-year customer/installation scheduling High attention to detail Computer experience is a must Basic Word and Excel spreadsheet skills Ability to develop and establish good interpersonal relationships Demonstrates ability to work and contribute to a team environment Superior phone etiquette and verbal/writing skills Customer orientation Flexibility and positive outlook Listening skills Detail orientated is a must
Benefits:
Excellent company culture.
We are like a family at Mr.
Rogers Windows.
Medial insurance Vision insurance Dental insurance 401K retirement Paid Time Off Profit Sharing Full Time hours Monday - Friday 7am-4pm Salary $30,000 to $40,000 annually Job Type:
Full-time Pay:
$30,000.
00 - $40,000.
00 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Application Question(s):
Are you available 7am - 4pm Monday - Friday? This position assists homeowners after the sale through the installation process.
Describe your customer relations
Experience:
This is not a remote position.
Do you have reliable transportation to the Greenbrier area of Chesapeake each day? This position schedules homeowners and our installation team.
Describe your scheduling experience, who did you schedule and what was the process:
Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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