Customer Service Representatives-Remote
Chesapeake, VA Chesapeake, VA Full-time Full-time From $15 an hour From $15 an hour 2 days ago 2 days ago 2 days ago Company Description Can you deliver exceptional service and solutions to customers through inbound calls and chat in a high-energy work from home environment? Are you an active listener who can leverage probing questions to provide solutions? Do you have an enthusiastic personality and possess a strong attention to detail? Do you live in Virginia? Join Us We're Sutherland and we're seeking Customer Service Representatives to join us on a full time, work from home basis.
Join us and support one of our public utility clients while working with leading technologies and systems as well as a dedicated team of leaders and peers to support you.
We have two full-time schedules available:
Customer Service Representatives Mon-Fri, with a shift from 8am-9pm Emergency Service Representatives with a 24/7 shift with premium pay Job Description What we offer:
Competitive hourly rate - opportunities start at $15 per hour, but can vary based on role (premium
$1 for the 24/7 emergency service shift) Medical, dental and vision benefits Paid training & PTO Advancement opportunities - 80% of our frontline leaders have been promoted from within Additional pay incentives as well as monthly rewards & recognition programs Employee Discounts EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland Qualifications Excellent verbal and written communication skills Full time availability Driven by solving problems and meeting goals Familiar with Microsoft Office Experienced in customer service with strong multi-tasking skills High school diploma or equivalent This position is only open to candidates residing in the state of Virginia.
Please note, all equipment is provided, but to work from home you must have a reliable, hard-wired internet connection, and a quiet, distraction-free place to work.
Additional Information About Us At Sutherland, named a Great Place to Work, we care for our customers' customers and help to strengthen their brands.
We do this by improving how they work with their customers to deliver an extraordinary customer experience.
In other words, behind every screen, click or command are the people of Sutherland.
In business for over 35 years, we are now nearly 40,000 employees strong and work with hundreds of companies in over 100 countries around the globe.
EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees.
The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements.
Periodic reports are made to the government on the following information.
The completion of the Administrative EEO record is optional.
If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note:
YOUR COOPERATION IS VOLUNTARY.
INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Join us and support one of our public utility clients while working with leading technologies and systems as well as a dedicated team of leaders and peers to support you.
We have two full-time schedules available:
Customer Service Representatives Mon-Fri, with a shift from 8am-9pm Emergency Service Representatives with a 24/7 shift with premium pay Job Description What we offer:
Competitive hourly rate - opportunities start at $15 per hour, but can vary based on role (premium
$1 for the 24/7 emergency service shift) Medical, dental and vision benefits Paid training & PTO Advancement opportunities - 80% of our frontline leaders have been promoted from within Additional pay incentives as well as monthly rewards & recognition programs Employee Discounts EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland Qualifications Excellent verbal and written communication skills Full time availability Driven by solving problems and meeting goals Familiar with Microsoft Office Experienced in customer service with strong multi-tasking skills High school diploma or equivalent This position is only open to candidates residing in the state of Virginia.
Please note, all equipment is provided, but to work from home you must have a reliable, hard-wired internet connection, and a quiet, distraction-free place to work.
Additional Information About Us At Sutherland, named a Great Place to Work, we care for our customers' customers and help to strengthen their brands.
We do this by improving how they work with their customers to deliver an extraordinary customer experience.
In other words, behind every screen, click or command are the people of Sutherland.
In business for over 35 years, we are now nearly 40,000 employees strong and work with hundreds of companies in over 100 countries around the globe.
EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees.
The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements.
Periodic reports are made to the government on the following information.
The completion of the Administrative EEO record is optional.
If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note:
YOUR COOPERATION IS VOLUNTARY.
INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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