Customer Service Clerk II/Part-Time
Chesapeake, VA Chesapeake, VA Part-time Part-time $16.
89 an hour $16.
89 an hour Position Information Working Title of Vacant Position Customer Service Clerk II/Part-Time Job Type Part Time Posting Type Public Number of Vacancies 3 Department CITY TREASURER Division TREASURER Requisition Number 2023299P Number of hours worked per week Up to 25 Work Schedule Depending on Operational Needs.
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
Work Site Location Chesapeake, Virginia Position Driving Requirement N - Never Pay Grade GE03 Pay Basis Semi-Monthly Advertised Salary Starts at$16.
89; Depending on Qualifications and Experience.
Job Description The purpose of the position is to provide general customer service assistance and direction to coworkers and the general public in assigned area.
The position is responsible for processing collection of payments, answering inquiries, preparing related information, and maintaining documentation.
The position works according to some procedures; decides how and when to do things under general supervision.
Evaluates problems to assist with the determination of account resolutions.
Responds to inquiries in person or by phone in assigned area Processes related information such as work orders, bills, or payments.
Handles different documentation such as incoming mail or correspondence.
Prepares and maintains various reports and records.
Enters, updates, and/or edits data into computer system.
Accesses available sources of information to answer inquiries.
Performs related tasks as necessary such as balancing simple account information or cash drawers.
Performs other related duties as assigned.
Required Qualifications VOCATIONAL/EDUCATIONAL REQUIREMENT:
Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education in bookkeeping or a closely related field.
EXPERIENCE REQUIREMENT:
In addition to satisfying the vocational/education standards, this position requires a minimum of six months of related, full-time equivalent experience.
SPECIAL REQUIREMENTS:
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
Emergency operations support work and work locations may be outside of normal job duties.
Preferred Qualifications Posting Detail Information Job Open Date 07/10/2023 Job Close Date Open Continuous Yes Special Instructions to Applicants The City of Chesapeake's Department of Human Resources is serving as an advertising agent for this vacancy.
Screening and selection will be handled by the office of the Treasurer.
ADA Checklist Overall Physical Strength Demands Overall Physical Strength Demands M=Medium - Exerting 20-50 lbs.
occasionally, 10-25 lbs.
frequently, or up to 10 lbs.
constantly Physical Demands C = Continuously- 2/3 or more of the time.
F = Frequently- From 1/3 to 2/3 of the time.
O = Occasionally- Up to 1/3 of the time.
R = Rarely- Less than 1 hour per week.
N = Never- Never occurs.
Standing Frequently- From 1/3 to 2/3 of the time.
Sitting Continuously- 2/3 or more of the time.
Walking No Response Lifting Rarely- Less than 1 hour per week.
Lifting Amount Exerting up to 10 lbs Carrying No Response Carrying Weight Exerting up to 10 lbs Pushing/Pulling Occasionally- Up to 1/3 of the time.
Pushing/Pulling Weight Exerting up to 10 lbs Reaching Rarely- Less than 1 hour per week.
Handling Rarely- Less than 1 hour per week.
Fine Dexterity Rarely- Less than 1 hour per week.
Kneeling Rarely- Less than 1 hour per week.
Crouching Rarely- Less than 1 hour per week.
Crawling Never- Never occurs.
Bending Rarely- Less than 1 hour per week.
Twisting No Response Climbing No Response Balancing Never- Never occurs.
Vision Continuously- 2/3 or more of the time.
Hearing Continuously- 2/3 or more of the time.
Talking Continuously- 2/3 or more of the time.
Foot Controls N = Never Machines, Tools, Equipment and Work Aids Used computer, calulator Protective Equipment Required na Health and Safety D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never Mechanical Hazards N = Never Chemical Hazards N = Never Electrical Hazards N = Never Fire Hazards N = Never Explosives N = Never Communicable Diseases N = Never Physical Danger or Abuse N = Never Other N = Never If Other, Description Environmental Factors D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never Dirt and Dust N = Never Extreme Temperatures N = Never Noise and Vibration N = Never Fumes and Odors N = Never Wetness/Humidity N = Never Darkness or Poor Lighting N = Never Primary Work Location Office Environment Non-Physical Demands C = Continuously- 2/3 or more of the time.
F = Frequently- From 1/3 to 2/3 of the time.
O = Occasionally- Up to 1/3 of the time.
R = Rarely- Less than 1 hour per week.
N = Never- Never occurs.
Time Pressures Rarely- Less than 1 hour per week.
Emergency Situations N = Never Frequent Change of Tasks Rarely- Less than 1 hour per week.
Irregular Work Schedule/Overtime N = Never Performing Multiple Tasks Simultaneously Rarely- Less than 1 hour per week.
Working Closely with Others as Part of a Team Continuously- 2/3 or more of the time.
Tedious or Exacting Work Continuously- 2/3 or more of the time.
Noisy/Distracting Environment Rarely- Less than 1 hour per week.
Other N = Never If Other, Description Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s) No Professional References Professional References Please provide contact information for professional references.
Minimum Requests 0 Maximum Requests 4.
Estimated Salary: $20 to $28 per hour based on qualifications.
89 an hour $16.
89 an hour Position Information Working Title of Vacant Position Customer Service Clerk II/Part-Time Job Type Part Time Posting Type Public Number of Vacancies 3 Department CITY TREASURER Division TREASURER Requisition Number 2023299P Number of hours worked per week Up to 25 Work Schedule Depending on Operational Needs.
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
Work Site Location Chesapeake, Virginia Position Driving Requirement N - Never Pay Grade GE03 Pay Basis Semi-Monthly Advertised Salary Starts at$16.
89; Depending on Qualifications and Experience.
Job Description The purpose of the position is to provide general customer service assistance and direction to coworkers and the general public in assigned area.
The position is responsible for processing collection of payments, answering inquiries, preparing related information, and maintaining documentation.
The position works according to some procedures; decides how and when to do things under general supervision.
Evaluates problems to assist with the determination of account resolutions.
Responds to inquiries in person or by phone in assigned area Processes related information such as work orders, bills, or payments.
Handles different documentation such as incoming mail or correspondence.
Prepares and maintains various reports and records.
Enters, updates, and/or edits data into computer system.
Accesses available sources of information to answer inquiries.
Performs related tasks as necessary such as balancing simple account information or cash drawers.
Performs other related duties as assigned.
Required Qualifications VOCATIONAL/EDUCATIONAL REQUIREMENT:
Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education in bookkeeping or a closely related field.
EXPERIENCE REQUIREMENT:
In addition to satisfying the vocational/education standards, this position requires a minimum of six months of related, full-time equivalent experience.
SPECIAL REQUIREMENTS:
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
Emergency operations support work and work locations may be outside of normal job duties.
Preferred Qualifications Posting Detail Information Job Open Date 07/10/2023 Job Close Date Open Continuous Yes Special Instructions to Applicants The City of Chesapeake's Department of Human Resources is serving as an advertising agent for this vacancy.
Screening and selection will be handled by the office of the Treasurer.
ADA Checklist Overall Physical Strength Demands Overall Physical Strength Demands M=Medium - Exerting 20-50 lbs.
occasionally, 10-25 lbs.
frequently, or up to 10 lbs.
constantly Physical Demands C = Continuously- 2/3 or more of the time.
F = Frequently- From 1/3 to 2/3 of the time.
O = Occasionally- Up to 1/3 of the time.
R = Rarely- Less than 1 hour per week.
N = Never- Never occurs.
Standing Frequently- From 1/3 to 2/3 of the time.
Sitting Continuously- 2/3 or more of the time.
Walking No Response Lifting Rarely- Less than 1 hour per week.
Lifting Amount Exerting up to 10 lbs Carrying No Response Carrying Weight Exerting up to 10 lbs Pushing/Pulling Occasionally- Up to 1/3 of the time.
Pushing/Pulling Weight Exerting up to 10 lbs Reaching Rarely- Less than 1 hour per week.
Handling Rarely- Less than 1 hour per week.
Fine Dexterity Rarely- Less than 1 hour per week.
Kneeling Rarely- Less than 1 hour per week.
Crouching Rarely- Less than 1 hour per week.
Crawling Never- Never occurs.
Bending Rarely- Less than 1 hour per week.
Twisting No Response Climbing No Response Balancing Never- Never occurs.
Vision Continuously- 2/3 or more of the time.
Hearing Continuously- 2/3 or more of the time.
Talking Continuously- 2/3 or more of the time.
Foot Controls N = Never Machines, Tools, Equipment and Work Aids Used computer, calulator Protective Equipment Required na Health and Safety D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never Mechanical Hazards N = Never Chemical Hazards N = Never Electrical Hazards N = Never Fire Hazards N = Never Explosives N = Never Communicable Diseases N = Never Physical Danger or Abuse N = Never Other N = Never If Other, Description Environmental Factors D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never Dirt and Dust N = Never Extreme Temperatures N = Never Noise and Vibration N = Never Fumes and Odors N = Never Wetness/Humidity N = Never Darkness or Poor Lighting N = Never Primary Work Location Office Environment Non-Physical Demands C = Continuously- 2/3 or more of the time.
F = Frequently- From 1/3 to 2/3 of the time.
O = Occasionally- Up to 1/3 of the time.
R = Rarely- Less than 1 hour per week.
N = Never- Never occurs.
Time Pressures Rarely- Less than 1 hour per week.
Emergency Situations N = Never Frequent Change of Tasks Rarely- Less than 1 hour per week.
Irregular Work Schedule/Overtime N = Never Performing Multiple Tasks Simultaneously Rarely- Less than 1 hour per week.
Working Closely with Others as Part of a Team Continuously- 2/3 or more of the time.
Tedious or Exacting Work Continuously- 2/3 or more of the time.
Noisy/Distracting Environment Rarely- Less than 1 hour per week.
Other N = Never If Other, Description Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s) No Professional References Professional References Please provide contact information for professional references.
Minimum Requests 0 Maximum Requests 4.
Estimated Salary: $20 to $28 per hour based on qualifications.
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